Privacy Policy
At Victoria Housing Group, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect personal information about the people we support, their families, our employees, and anyone who interacts with our services.
We are committed to handling all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Victoria Housing Group provides supported living and specialist care services for adults with a variety of needs.
Data Controller: Victoria Housing Group
Registered Office: 20 Wenlock Road, London, N1 7GU
Email: admin@victoria-housing-group.co.uk
Telephone: 01604312446
What Information We Collect
We may collect and process the following types of information:
For people we support:
Name, date of birth, and contact details
Health and medical information
Support and care plans
Next of kin and emergency contact details
Financial and billing information
For employees and applicants:
Name, address, and contact details
Employment history and references
Training records and qualifications
Criminal record (DBS) information
Payroll and bank details
For website visitors or enquiries:
Name, email address, and contact details
Communication records and preferences
4. How We Use Personal Information
We use personal data to:
Provide safe, effective, and person-centred care
Develop and review support and care plans
Communicate with families, professionals, and regulatory bodies
Meet legal, regulatory, and contractual obligations
Recruit, train, and manage staff
Improve our services and ensure quality assurance
We will only collect and use personal data where we have a lawful basis, such as consent, legitimate interest, or legal obligation.
How We Store and Protect Information
All personal data is stored securely — whether in digital or paper format — with strict access controls. We use encrypted systems and secure filing to protect data against loss, misuse, or unauthorised access.
We retain information only for as long as necessary to fulfil our service obligations and comply with legal requirements.
Sharing Personal Information
We may share personal information with:
Health and social care professionals involved in an individual’s care
Local authorities or commissioning bodies
The Care Quality Commission (CQC) and other regulatory agencies
Payroll, HR, or IT service providers (where necessary)
We will never sell or share personal data for marketing purposes.
Your Rights
Under the UK GDPR, individuals have the right to:
Access the personal data we hold about them
Request corrections or updates
Request deletion of data (where applicable)
Restrict or object to processing
Data portability (receive a copy of data)
To exercise these rights, please contact:
admin@victoria-housing-group.co.uk
If you are dissatisfied with our handling of personal data, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Updates to This Policy
We review and update this Privacy Policy regularly to ensure compliance with current legislation and best practice.
The latest version will always be available on our website or upon request.